Mlatho provides managed human-in-the-loop AI data services — annotation, labeling, transcription, content moderation, evaluation, and related workflows — delivered by trained African teams under a US-registered company. This whitepaper summarizes how we protect client and platform data so procurement, security, and legal teams can evaluate us quickly.
Mlatho is operated by Afrikan e-Bank Financial Technologies LLC, registered in the United States. We combine international procurement readiness with managed delivery capacity across Africa, including structured training through Mlatho Learn and quality workflows for production annotation work.
Our security and privacy program is designed around the frameworks enterprise buyers expect:
We complete client security questionnaires, offer DPA and NDA templates, and align project-specific controls before pilot launch.
| Stage | What happens |
|---|---|
| Scoping | Align on data sensitivity, access limits, NDA/DPA needs, and retention before pilot |
| Delivery | Assign trained workers; apply QA; restrict export/viewing as agreed |
| Reporting | Share agreed quality and progress metrics with the client team |
| Close-out | Return or delete project data per the engagement terms |
Client personal data provided for AI data services is processed under client instructions (see our DPA template). We do not sell client personal data or use it to train Mlatho’s own general-purpose models unless agreed in writing.
Templates are drafts for counsel review. Email data@mlatho.com for signed or customized versions, or to send a security questionnaire.
We continually strengthen policies, evidence collection, vendor oversight, and formal attestations so enterprise buyers can scale from pilot to production with confidence. For the latest public summary, visit mlatho.com/security.